Frequently Asked Question
HERE IS A COLLECTION OF QUESTIONS OUR CLIENTS FREEQUENTLY ASK AND OUR PREPARED ANSWERS. FEEL FREE TO ASK YOUR OWN QUESTIONS:
WHAT IS THE PROCEDURE TO FOLLOW IN ORDER TO GET A DOCUMENT FROM YOUR SERVICE?
The procedure is simple. You contact our consultants through whats-app on this forum or life chat or the contact form on any page. Give us your contact email or phone number. Then tell exactly which document you need. Our consultants will respond almost immediately and directly you on how to go about your specific case.
HOW SAFE IS MY INFORMATION WITH YOUR AGENCY?
You can be sure your information is safe with us. We do not shear client information with any organisations which is not involved in our business. We equally want to let you know that on publishing your testimonials, we will not use your actual picture. So we encourage your necessary information shearing with us.
CAN DOCUMENTS GOTTEN FROM YOUR SERVICE BE RENEWED?
Sure, we do renewals. What you have to do is just to contact our consultants and send a scan of the document you wish to renew. Our consultants shall study your particular case and take it from there.
CAN I USE YOUR REAL DOCUMENTS IN PLACE OF THE ONES FROM MY GOVERNMENT?
Yes, our real documents are the same as the documents from the authorities. We use the same quality of materials that the authorities use and we register all the client’s information into the supposed database system and the government will recognize the document. So all our Real documents are genuine and the same as the government authorized documents so you shall legally use the Real documents.
HOW DO I GET MY DOCUMENT WHEN I ORDER ONLINE?
It is simple, the postal address you provide to our consultants is exactly the same address to which your document is to be sent. We will encourage you to ensure that you give us a correct address.
CAN I RETURN MY DOCUMENT AND GET A REFUND?
In case you have a valid reason for wanting to return your documents, you will be allowed to do so. Returns can only be accepted within 9 days of your receiving the document. So, please be alert.